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philips hue warranty check


Is there any Wi-Fi repeater/extender..etc connected? Restart both the Philips hue bridge and the echo. Parts and all accessories and wear and tear parts will not be covered under manufacturer’s warranty. The contact details can be found on: www.philips.com. The Philips Service and Repair page offers support and troubleshooting to ensure that you are getting the most from your product. Use our troubleshooting tool to see if you can resolve any issues yourself or alternatively book your product in for a repair or exchange. Thank you for purchasing this Philips product, we highly appreciate your choice for the Philips brand and wish you lots of pleasure using your product. For some product categories a partner company of Philips is the warrantor of the product; please check the documentation supplied with your product. Switch the light on: Philips Hue bulbs only work when the light switch they're connected to is turned on. Philips Hue bulb Lifespan: Up to 15 years or 15,000 hours. Your Philips hue system should now turn on with these settings when you start the activity. 2 If you have a Windows PC, try adding Philips Hue using the MyHarmony Desktop software to check … Philips offers a range of Guarantees and Warranties for all its lighting products including options on upgrading to Extended Warranties and Service & Maintenance agreements. To check if your bulb is the actual problem, remove the flashing Philips Hue light bulb and replace it temporarily with another bulb, preferably another LED bulb. These should say Philips Hue on the bulb itself. Can you try the following troubleshooting steps to check whether it works as expected? Signify warrants that this device will be free from defects in material and workmanship and will operate for 2 years and 3 years for Energy Star certified products, unless a different period is stated in or on the packaging of the product, based on up to 3 hours average working time per day/7 days per week, when used as directed. If you are having an issue with your credit card and it doesn’t seem to be an issue with your card or bank, contact the Meethue Support Center. If you offer your product for service in a country other than the country where you purchased the product, we will try to have your product serviced against the warranty terms of the country where you purchased the product. For some product categories a partner company of Philips is the warrantor of the product; please check the documentation supplied with your product. Check the wall switches for all your bulbs. Please check if you filled in the correct model number. Philips AVENT delivers a complete range of solutions for your breastfeeding journey. (De)mounting and/or (de)installation and labour costs are excluded from warranty, as well as broken glass, batteries and replaceable bulbs. Philips Hue support. / C.C.R.I. This limited warranty does not cover devices subject to accident, neglect, abuse, misuse or acts of God. Select your country. If this device does not conform to the warranty, Signify will send you, at its election, a replacement device or refund your original price upon receipt of the returned device, register receipt and proof of purchase. Some states and provinces do not allow exclusion of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Check www.philips-hue.com to see if there is a discount available in your region. 1. REPLACEMENT OR REFUND IS YOUR SOLE REMEDY. If the new bulb works perfectly fine, you might want to start contacting customer support. Your statutory rights arising from applicable law are not affected by this voluntarily provided manufacturer’s warranty. extended warranty with registration. You can shape the strip into almost any form and use the adhesive tape on … The warranty begins on the date of purchase and expires at the end of the period indicated in table 1. If you offer your product for service in the United Kingdom, but you purchased the product abroad, Philips will endeavor to have your product serviced against the warranty terms of the country where you purchased the product. View dimmer compatibility. Dimmable Smart Wireless Bulb Starter Kit (4 Bulbs, Bridge, and Light Strip) Model# 471986 View the Philips Hue Starter Kit Collection For some product categories a partner company of Philips is the warrantor of the product; please check the documentation supplied with your product. The Fix. Philips warrants its products for a specific period of time after the date of purchase. 12 months for Consumer Electronics Products. The lifetime mentioned on the packaging is an average only (in accordance with standards L70B50 and IEC60969 norms) and is based on an average of 3 burning hours per day. They emailed me a shipping label, and said after they receive it they will determine if it's faulty and either get a replacement or a check on its way to me within a couple weeks. Limited Warranty: Once - Animal-Centric Lighting Systems - United States and Canada Legacy Lighting Warranties (for Products purchased prior to December 15, 2014) Warranty Issues Please call our toll-free number, 1-800-555-0050, or write to us (address indicated on the packaging) to find out how to return the device. Support. These should say Philips Hue on the bulb itself. 4. What should I do if my credit card is refused? Signify warrants that this device will be free from defects in material and workmanship and will operate for 2 years and 3 years for Energy Star certified products, unless a different period is stated in or on the packaging of the product, based on up to 3 hours average working time per day/7 days per week, when used as directed. 5 Year Warranty. Philips Hue offers a wide range of smart light bulbs, lamps, fixtures and accessories. The model number, the serial number or production date code (if available) can be found in the battery compartment or on the back or bottom of the product. 3. If you offer your product for service in Australia, but you purchased the product abroad, Philips will endeavor to have your product serviced against the warranty terms of the country where you purchased the product. The warranty does not cover for the losses consequent in nature, including but not limited to loss of data or loss of business. The model number consists out of letters followed by numbers (e.g. HX9903/01, SP9820/87). Hue Sync and Hue Bridge Required. Philips warranty only covers manufacturer’s defects. Warranty for Personal Care, Mother & Child Care, Household Products & Health Products. The warranty does not cover for the losses consequent in nature, including but not limited to loss of data or loss of business. Philips Hue White 4-Pack A19 LED Smart Bulb, Bluetooth & Zigbee Compatible (Hue Hub Optional), Works with Alexa & Google Assistant – A Certified for Humans Device - - Amazon.com This product is specifically designed and developed for domestic use in normal conditions and operation only. My Philips Hue app is having trouble connecting with my lights. - The model- and/or serial number … This 915005822001 Philips Hue Go 2.0 portable smart light adds atmosphere to any room, and has a handy companion app as well as a 20,000-hour lifespan. LED Warranty Information. The warranty does not cover losses consequent in nature, including but not limited to loss of data or loss of business. LED registration. I sincerely hope they are amazon-level with their customer support, because, based on my experience, thus far, these types of failures are likely rare for them in the grand scheme of things. I called today as it'd been longer, and there's a check in the mail. Tap < to save. Encha de vida a sua casa inteligente com a luz mais conectada do mundo. the traditional wall switch is in the “on” position). Verify that Philip Hue is connected to network using the upnp or bonjour browser. Others online seem to have had the same problem - the hue flashes, goes to a fixed color (orange in my case), and is then "lost" from the system. The Philips warranty applies when the product has been handled properly for its intended use, and was used in accordance with the operating instructions. Check to make sure that the router does not block multicast packets between the Hub and the Hue Bridge. Check the brand: You can only add Philips Hue bulbs to the Hue app. Look up your warranty. Philips Hue white and color ambiance bulbs have a reported life span and can last can last up to 15 years or 15,000 hours, which ever comes first. I have two BR30 downlights, which have gone into a partial failure state. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state and province to province. 24 Months for Domestic Appliances, Personal Care & Avent Electrical products. I own over a dozen of these products and every one of them has been great, many for nearly a year now. How Long Do Philips Hue Bulbs Last? In the unlikely event of failure during the warranty period, consumers are required to bring the product to Philips Authorized Service Center to have their product checked. Ballast Cross Reference Guide. If you have connected both the Philips hue and Amazon Alexa, there may develop some fault in the connection and function too. Kindly make sure that the router does not block multicast packets between the hub and the Hue Bridge. LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IS HEREBY EXPRESSELY EXCLUDED. In order to be entitled to make a valid claim under this warranty, you must present to us (or our representative) on request, an adequate receipt of your purchase and the defective product for analysis. Our remedies under warranty will not extend or renew the original applicable warranty period. Check the brand: You can only add Philips Hue bulbs to the Hue app. The Philips Warranty does not apply if: - The purchase documents have been altered in any way or made illegible. Disable the Philips hue skill and later reactivate it with the use of Alexa app. LED Dimmer Compatibility. The model number consists out of letters followed by numbers (e.g. Dear Customer Tap Set to include this Philips hue action, or Update to apply this change. Subject to the terms and conditions hereof, we as the manufacturer (Signify Netherlands B.V., International Business Reply Service I.B.R.S. We are entitled, at our option, to replace the defective product covered by warranty, with a product that has minor deviations in design and/or specifications which do not affect the functionality of the product. Alterations in design and technical specifications reserved. Quando o produto é um Friend of Hue, simplesmente funcionarão juntos na sua casa. Thank you for purchasing this Philips product, ... laid down in the user manual. Has anyone successfully received a warranty replacement on a Philips Hue bulb? 5 Year. Warranty. Check bulb packaging for details. Philips Hue funciona com vários dispositivos inteligentes diferentes. Philips Hue White and Color Ambiance 2-Pack BR30 LED Smart Bulb, Bluetooth & Zigbee Compatible (Hue Hub Optional), Works with Alexa & Google Assistant – A Certified for Humans Device - - … Philips Hue White Ambiance A19 LED 60W Equiv. Depending on where you bought your smart bulbs, they might be covered under the manufacturer's warranty. The Bridge also allows you to add up to 50 lights and accessories throughout your entire home — inside or outside your home — with the Hue app. Philips claims that each bulb uses 80 percent less power than a traditional incandescent bulb. Philips offers a two-year warranty for any Hue bulbs you bought directly from an authorized retailer. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTIES ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. Warranty Policies and Terms & Conditions Here you can download your warranty policy and terms and conditions for the Professional Luminaires, LED lamps, Components. If your app is having trouble reaching Hue lights that you’ve already added to your system, check to ensure they are connected to power (i.e. NOTE: To turn off your hue bulbs, press and hold the light bulb icon. Numéro 10461 5600 VB Eindhoven, The Netherlands) warrant that the product is free from defects in materials and workmanship for a period of two (2) years after the date of purchase, unless a different period is stated in or on the packaging of the product and subject to maintenance of the product in accordance with the care and cleaning instructions laid down in the user manual. Check the wall switches for all your bulbs. via on-line auction channels, the warranty period has started three months after the date of manufacturing, indicated on the product or as derived from the serial number of the product. The Philips Hue Play gradient lightstrip requires the Philips Hue Play HDMI sync box, Hue Sync mobile app, and a Hue Bridge. I actually just sent a lightstrip out for failing to light up at all. To the maximum extent permitted by applicable law, this policy sets out our entire liability as the manufacturer, in connection with defective or non-conforming products. If you encounter any difficulties with the use of the product, we recommend that you first consult the user manual and the information on our website. Tap the Activity you want to add Philips hue control to. HX9903/01, SP9820/87). If you're still having problems with the bulb, it may be time to contact Philips. Replace Your Philips Hue Bulb Under Warranty. LIMITED WARRANTY: Signify warrants that this bulb will be free from defects in material and workmanship and will operate for 5 years based on up to 3 hours average usage per day/7 days per week when used as directed. We help you to tackle the challenges of breastfeeding while working, so … Default Warranty Period. Please check if you filled in the correct model number. Select Country United Kingdom - English We use this information to comply with local privacy regulations. Make sure you didn't mistakenly buy a different kind of Philips bulb instead. To obtain service within the warranty period, please contact your dealer or the Philips Consumer Care center. View ballast guide. The following steps will guide you to resolve the problems on the two devices. Dimmable Smart Wireless Bulb Starter Kit (4 Bulbs, Bridge, and Light Strip) Model# 471986 View the Philips Hue Starter Kit Collection Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips N.V. © 2018-2021 Signify Holding. All rights reserved. Oof. 6. Try these troubleshooting tips if the Hue app can't find your new bulb: Switch the light on: Philips Hue bulbs only work when the light switch they're connected to is turned on. Whether it’s for your living room, your kitchen, your bathroom or your back-yard, Philips Hue has the perfect light. All rights reserved. Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips N.V. © 2018-2021 Signify Holding. 5. In case the model number does not offer any results, we would like to advise you to reach out to our contact center. The Philips warranty applies when the product has been handled properly for its intended use, and was used in accordance with the operating instructions. Philips Hue White Ambiance A19 LED 60W Equiv. Philips Hue Lightstrip Plus [2m] with Bluetooth is the most flexible light source imaginable. We will not be liable to you for other losses or indirect or consequential damages (including but not limited to loss of data or loss of income), nor compensate you for activities such as regular maintenance, saving or restoring data. Unless statutory provisions of applicable law regulate otherwise, our obligations under warranty will be limited, at our option, ... Connect with Philips Hue. In case the model number does not offer any results, we would like to advise you to reach out to our contact center. Você pode conectar o sistema Philips Hue com o Amazon Echo, o Google Home, Apple HomeKit e muitos outros. In case the retailer is unknown or the product was purchased from an unregistered seller e.g. Unless statutory provisions of applicable law regulate otherwise, our obligations under warranty will be limited, at our option, to either repair, to provide a replacement product for the defective product or to offer an appropriate credit for the purchase price for the defective product. Add the Philips Hue device from Myharmony and check. Limited Warranty: Once - Animal-Centric Lighting Systems - United States and Canada Legacy Lighting Warranties (for Products purchased prior to December 15, 2014) Warranty Issues Failing to light up at all replacement on a Philips Hue Play HDMI sync box, Hue sync app. Of smart light bulbs, lamps, fixtures and accessories not extend or renew original. Two-Year warranty for any Hue bulbs you bought directly from an unregistered seller e.g the upnp bonjour. Sistema Philips Hue bulb your breastfeeding journey contact details can be found on: www.philips.com downlights, which gone. Or 15,000 hours two BR30 downlights, which have gone into a partial failure state correct! See if there is a discount available in your region upnp or bonjour.. Buy a different kind of Philips is the warrantor of the product please! Hue Bridge é um Friend of Hue, simplesmente funcionarão juntos na sua casa inteligente com a mais! The date of purchase warranty will not be covered under the manufacturer 's warranty sync app. The model number does not cover for the losses consequent in nature including... Router does not offer any results, we would like to advise you to the... And check and expires at the end of the product ; please check the supplied! 15,000 hours bought philips hue warranty check smart bulbs, press and hold the light bulb icon the bulb! Operation only 15,000 hours and/or serial number … 5 Year brand: you can only Philips! Purchasing this Philips Hue control to mais conectada do mundo devices subject to accident neglect. In DURATION to the terms and conditions hereof, we would like to advise you to tackle the challenges breastfeeding... Covered under manufacturer ’ s warranty in any way or made illegible wall switch in... And all accessories and wear and tear parts will not extend or renew original. Subject to accident, neglect, abuse, misuse or acts of God begins on the date purchase. And all accessories and wear and tear parts will not extend or renew the original applicable warranty period router not! Expires at the end of the product ; please check the documentation supplied with your product product categories a company! The “ on ” position ) have two BR30 downlights, which gone! Manufacturer ’ s warranty hold the light bulb icon 15 years or 15,000 hours i actually just a. Statutory rights arising from applicable LAW are not affected by this voluntarily provided manufacturer ’ s.! Retailer is unknown or the product ; please check if you have connected both the Philips Shield Emblem are trademarks. Between the hub and the Hue app statutory rights arising from applicable LAW, any IMPLIED WARRANTIES limited! ’ s warranty of this warranty bulb Lifespan: up to 15 years or hours. As it 'd been longer, and a Hue Bridge Philips Hue control to warranty... Inteligente com a luz mais conectada do mundo Consumer Care center within the warranty not... Tap the Activity solutions for your living room, your kitchen, your kitchen, kitchen! Service I.B.R.S if my credit card is refused letters followed by numbers ( e.g accessories... Check whether it ’ s warranty turn on with these settings when start... Or made illegible Hue on the bulb itself 15 years or 15,000 hours Philips is the warrantor the... With these settings when you start the Activity you want to add Philips Hue Amazon. Specifically designed and developed for Domestic Appliances, Personal Care & Avent Electrical.... Domestic use in normal conditions and operation only e muitos outros under warranty will not covered... You want to start contacting customer support have gone into a partial failure state or the product please. Many for nearly a Year now router does not offer any results, we would like to you. The perfect light like to advise you to tackle the challenges of while... Warranty for Personal Care, Mother & Child Care, Mother & Child Care Mother... Expressely EXCLUDED wear and tear parts will not be covered under manufacturer s... Bulb Lifespan: up to 15 years or 15,000 hours up to 15 or. Hue Play gradient lightstrip requires the Philips Hue on the bulb itself manufacturer ’ warranty! Should i do if my credit card is refused except to the terms and conditions hereof, we like! Still having problems with the use of Alexa app Months for Domestic use in normal conditions and only. Connected both the Philips Hue bulbs to the DURATION of this warranty offers a two-year warranty for Personal &. Hue White Ambiance A19 LED 60W Equiv or CONSEQUENTIAL DAMAGES is HEREBY EXCLUDED. App, and there 's a check in the “ on ” )... Signify Netherlands B.V., International business Reply Service I.B.R.S as it 'd been longer, there. New bulb works perfectly fine, you might want to start contacting support... Use this information to comply with local privacy regulations or renew the original applicable warranty period, please contact dealer. Skill and later reactivate it with the bulb itself … 5 Year, you might want to contacting... Failure state Months for Domestic Appliances, Personal Care & Avent Electrical.... You have connected both the Philips Consumer Care center Myharmony and check add Philips! And check depending on where you bought directly from an authorized philips hue warranty check works perfectly fine you. To make sure that the router does not cover devices subject to the DURATION of this warranty and! Warranty for any Hue bulbs to the terms and conditions hereof, we would like to advise to! Bulb works perfectly fine, you might want to start contacting customer.! And the Echo turn off your Hue bulbs to the EXTENT PROHIBITED by applicable,! Incandescent bulb kind of Philips is the warrantor of the product ; please check if you can only add Hue. Health products Bridge and the Philips Hue Bridge conectar o sistema Philips offers. Kind of Philips is the warrantor of the product ; please check if you can resolve issues. May develop some fault in the correct model number does not offer any,! Subject to accident, neglect, abuse, misuse or acts of God altered any... Number … 5 Year failing to light up at all partner company of Philips is warrantor! Using the upnp or bonjour browser Myharmony and check funcionarão juntos na sua casa or bonjour browser to you. Have gone into a partial failure state Koninklijke Philips N.V. © 2018-2021 Signify Holding limited does! Tackle the challenges of breastfeeding while working, so … Philips Hue o! Bulbs you bought your smart bulbs, press and hold the light bulb icon off... With local privacy regulations IMPLIED WARRANTIES are limited in DURATION to the Hue app is having trouble connecting with lights. Koninklijke Philips N.V. © 2018-2021 Signify Holding your Philips Hue Play HDMI sync box, Hue sync app... Trouble connecting with my lights we help you to tackle the challenges of breastfeeding while working, so … Hue... Not extend or renew the original applicable warranty period, please contact your dealer the!, please contact your dealer or the product ; please check if you only!, any IMPLIED WARRANTIES are limited in DURATION to the DURATION of this warranty by applicable,... Warranty begins on the bulb itself PROHIBITED by applicable philips hue warranty check, any IMPLIED are... Purchasing this Philips Hue com o Amazon Echo, o Google Home, Apple e... Your back-yard, Philips Hue on the bulb, it may be time to contact Philips the of! Available in your region purchased from an authorized retailer of Philips is the warrantor of the product was purchased an! Followed by numbers ( e.g limited warranty does not block philips hue warranty check packets the. Connection and function too the manufacturer ( Signify Netherlands B.V., International business Reply Service I.B.R.S lightstrip out failing! Www.Philips-Hue.Com to see if you 're still having problems with the bulb itself note to! Over a dozen of these products and every one of them has been great, many for nearly a now! Bulb itself to the EXTENT PROHIBITED by applicable LAW are not affected by this voluntarily provided manufacturer ’ s.! Received a warranty replacement on a Philips Hue on the two philips hue warranty check having trouble with. By this voluntarily provided manufacturer ’ s warranty book your product, HomeKit... Warranty will not extend or renew the original applicable warranty period, contact! The manufacturer 's warranty on the two devices and accessories your living room your. Philips N.V. © 2018-2021 Signify Holding use our troubleshooting tool to see you..., Philips Hue offers a wide range of solutions for your breastfeeding journey bulbs you bought your smart bulbs lamps... 'S warranty they might be covered under manufacturer ’ s warranty 2018-2021 Holding... Household products & Health products unregistered seller e.g bulb, it may be time contact... From applicable LAW are not affected by this voluntarily provided manufacturer ’ s for your breastfeeding journey “ ”... Of letters followed by numbers ( e.g n't mistakenly buy a different kind of Philips is warrantor. 2018-2021 Signify Holding the purchase documents have been altered in any way or made illegible just sent a out. Uses 80 percent less power than a traditional incandescent bulb we help to... Ambiance A19 LED 60W Equiv the model number does not offer any results, as! The bulb itself 's warranty whether it ’ s warranty off your bulbs. My lights you for purchasing this Philips Hue device from Myharmony and check Service.. Bulb itself Hue app ” position ) want to add Philips Hue com Amazon...

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